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Trainee Customer Service Advisor x2

Location: Congleton

Salary: £16,000 - £18,000

Contract Type: Permanent

Hours: Full Time

Sector: Commercial/Office Support

Job Description

Are you looking for a varied Customer Service role where you can grow with the business? Perhaps you’ve recently left education and you’re struggling to find an office-based opportunity that doesn’t require experience?

We’re working with fantastic business in Congleton, a recent start-up who are now expanding, to help them recruit for their Customer Service team. We’ve recently placed 2 team members who are both loving their new roles so far, so we can guarantee it’s a nice place to work!


There are positions open for 2 Trainee Customer Service Advisors.

You’ll be working mainly evenings/nights and weekends. For example:

  • Thursday: 1pm – 1am
  • Friday: 2pm – 2am
  • Sunday Morning: 8 hours
  • Tuesday: 1pm – 1am
  • Wednesday: 1pm – 1am
  • Saturday Morning: 8 hours

You must be flexible. This is a full time position. Due to the hours of this role, you either need to be based in Congleton or have your own transport.


The Customer Service Advisor position is a busy, varied role with multiple duties, including:

  • Dealing with incoming enquiries by both phone and email, resolving any issues quickly and effectively
  • Online chat and social media responses
  • Processing invoices and general reporting
  • Writing customer newsletters

You must have excellent spoken and written communication skills, with a great phone manner. You must be able to motivate yourself and get on with the tasks required. Due to the growth of the business there are plenty of opportunities to progress within the wider company.

Due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application this time.

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