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Retentions Executive

Location: Stockport

Salary: £20,000 (OTE £26,000)

Contract Type: Permanent

Hours: Full Time

Sector: Commercial/Office Support

Job Description

Have you got experience in a retention role? Are you looking for a new position within the Stockport area? Are you looking to join a vibrant, growing business with excellent opportunities for progression?

Yes? Well this could be the job for you…!

We are looking for an experienced Retentions Executive for our client in central Stockport. You will be working with customers to retain their business, rebuilding loyalty and trust. Using a combination of inbound calls and proactive outbound calling, you’ll be getting to the route of any issues and putting things in place to provide excellent customer service and, ultimately, prevent customers from leaving.

This is a target-driven role that would be perfect for someone with outstanding communication skills and a drive for customer satisfaction. You must also:

  • Have recent, proven experience handling retentions, either as part of a senior sales position or as a standalone role.
  • Ideally experience working in a similar blended role of both inbound and outbound
  • Have a high level of written and verbal communication skills – a natural “way with words!”
  • Be IT literate with knowledge of Microsoft Office
  • Be target driven and able to perform consistently to KPIs 

There are potentially up to 3 (three) positions available, as our client is keen to get the very best retentions talent available! Therefore, if you have the right experience we definitely want to hear from you!


  • £20,000 basic with potential OTE of £26,000
  • Full Time position
  • Central Stockport location – easily acceptable from public transport links

Due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application this time.

Alice Jones

01625 511502 Share > Apply >

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