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Customer Service Advisor

Location: Macclesfield

Salary: £15,000

Contract Type: Permanent

Hours: Full Time

Sector: Commercial Office Support

Job Description

We are excited to be recruiting for a Customer Services Advisor to work with our long standing client in their Customer Services office in Macclesfield.

Shift pattern, working 5 days out of 7 (including one Saturday or Sunday each week)

  • Shifts of earlies 8am-4pm and lates 12pm-8pm Mon-Fri + 10am-4pm Sat or Sun (1) – (max three lates per week)
  • 35 hours per week

In the role of Customer Service Advisor, your key duties will include:

  • Managing inbound calls, emails and live chat enquiries
  • Dealing with a wide variety of requests and complaints in a positive manner
  • Following up queries to ensure customers are fully satisfied
  • Advising customers about product information, stock etc
  • Giving advice re. the website, stock, orders and products
  • Dealing with admin duties such as orders and returns and updating the database

The ideal candidate for the Customer Service Advisor will:

  • Have an excellent phone manner and really enjoy speaking to people on a daily basis
  • Have the ability to work as part of a lively and busy team
  • Have a thick skin and not be fazed by difficult enquiries
  • Enjoy turning negatives into positives!
  • Be able to deal with people from various backgrounds in a cheery and effective manner
  • Have good IT and organisational skills
  • Represent the company with a cheerful and positive attitude


  • Free parking (either on site or residential)
  • Working within a dedicated, friendly and supportive team
  • Bright, open plan, airy office spaces
  • 20% off all products for temporary and permanent members of staff
  • 20 days annual leave plus bank holidays with 2 additional days for your birthday and a ‘duvet day’!
  • Close proximity to the town centre and train station (approx. 1 mile)
  • Working with one of COS’ long standing, valued Clients.

Due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application this time.

01625 511502 Share > Apply >
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Registered Address: Maxonian House, 3 Chestergate, Macclesfield, Cheshire, SK11 6BX

Registered in England No: 2191426 VAT Registration No: 473 5199 21


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