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Customer Retentions Executive

Location: Stockport

Salary: £20,000

Contract Type: Permanent

Hours: Full Time

Sector: Commercial/Office Support

Job Description

Do you want to join an established company where you are counted as an individual rather than just a number? COS Recruitment are looking for a Customer Retentions Executive to join our client based in Stockport!

Based in an ideal location just 5 minutes away from the train and bus station, they have modern and spacious offices and offer some great incentives. Benefits include free tea coffee and fruit, great progression opportunities and more!

Within this role you will be working 40 hours a week between:

  • Monday to Friday 08:30 – 18:00


The client has asked that you are open to working weekends, though the standard working hours are as stated above.


  • Proactive calling and managing an inbound retention line
  • Actively saving customers from leaving
  • Fault diagnostics and resolution
  • Assisting Merchants with general technical queries
  • Exceed customer expectations by going the extra mile
  • Adhere to departmental Standard Operating Procedures
  • Deliver best in class service
  • Obtain and increase customer satisfaction scores
  • Achieve key performance indicators including churn, retention and termination targets


Skills & Qualifications:

  • High level of verbal and written communication skills
  • PC Literacy with knowledge of MS Office Applications
  • Proven track record in Retention, Sales, Customer Services
  • Fluent in verbal and written English


 Ideal Experience:

  • Senior Sales/Retention Advisor experience required
  • Experience working within a Retention team would be advantageous
  • Experience of working on a blended inbound and outbound dialler desirable



Due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application this time.


If you are interested in this role, click ‘Apply’ or email:


01625 511502 Share > Apply >

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